Refund policy

Control Tower Coffee is operated by WINGSFORTRAVEL.COM, LLC.

Coffee

Coffee is a food product, so we don't accept returns or exchanges of coffee, opened or unopened. We don't offer refunds for change of mind.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or isn't what you ordered, email us at support@controltowercoffee.com within 30 days of delivery. Include your order number, a short description of the problem, and photos of the item and packaging. Eligible claims may receive a replacement or refund, handled under the policy of our coffee roaster, which produces and ships every order.

Lost orders

If your order hasn't arrived, email us within 30 days of the estimated delivery date shown in your tracking. We'll work with the carrier and our fulfillment partner to locate it. Orders confirmed lost in transit may receive a replacement or refund under the applicable fulfillment partner's policy.

Orders that can't be delivered because of an incorrect or incomplete address entered at checkout aren't eligible for a free replacement.

Cancellations

Orders go to production quickly. Email us as soon as possible if you need to change or cancel an order. We can't guarantee changes or cancellations once production has started.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post the refund.